Your agreement (“Agreement”) is between hosting service provider New Media Solutions, Inc. dba “RiotLabs”, located at 1900 16th Street, Suite 400, Denver CO 80202 USA and the Client/Customer or Hosting/Internet Service Reseller (“Client/Customer”) specified in the invoice referenced (“Order”).

The agreement is made effective as of the date of the order. By using services (“Services”) provided by RiotLabs, Client/Customer agrees to comply with the Acceptable Use Policies outlined in this agreement (AUP) and also to indemnify RiotLabs against any claims arising from any violation of this Policy as per the RiotLabs Master Service Agreement.

First and foremost, Clients/Customers must be in compliance with all provisions of their Agreements with RiotLabs at all times. In the event that any Client/Customer is non-compliant, RiotLabs will provide written notice of such non-compliance as a courtesy. If Client/Customer indicates a refusal to comply, and/or fails to comply within 24 hours of such written notice, RiotLabs may immediately suspend service including, but not limited to, live website hosting, hourly performance of services, email hosting and delivery, and any other services as may be currently pending between Client/Customer and RiotLabs. In such event, RiotLabs shall not be liable to Client/Customer for exemplary, incidental, indirect, special or consequential damages of any kind, including without limitation loss of profit, savings or revenues, or the claims of third parties including end users, whether or not RiotLabs has been advised of the possibility of such loss, however, caused and on any theory of liability.

The Order for hosting represents a binding contract between the Client/Customer and RiotLabs Per the Master Hosting Agreement the following sections should be taken into consideration prior to entering into such contract, as they relate to termination of service by the Client/Customer, or by RiotLabs:

4.3 Cancellation Policy – All hosting payment terms, unless otherwise negotiated, are on a 12-monthly basis. There are no partial refunds or credits for early cancellations. All payments to RiotLabs are final and non-refundable.

  1. Money Back Guarantee – RiotLabs offers a limited Money Back Guarantee to all new clients. The purpose of this guarantee is to allow clients to experience RiotLabs’ services and determine that they meet or exceed industry standards. To this end, if and only if RiotLabs has not met industry standards for service performance and reliability during the first 72 hours of a new hosting account being online, RiotLabs will refund the client’s hosting fees. This refund will not include any setup fees or hourly support fees paid to RiotLabs.

In all other circumstances monies paid to RiotLabs are final and nonrefundable.

Good Faith and Professional Courtesy. Client agrees that it will act in all matters with RiotLabs in a courteous, professional manner, and at all times be respectful of RiotLabs personnel’s time, other customers and clients, and additional professional commitments. The Client along with its respective principals, employees, contractors and partners, agree to conform to reasonable scheduling requests, including meeting and phone call requests with reasonable advance notice, and to at all times work with RiotLabs in a professional, polite and courteous manner. Violation of this basic requirement after repeated notice is grounds for immediate termination of Client’s service by RiotLabs.

Clients/Customers, not RiotLabs, assume all responsibility relating to their Internet activities including, but not limited to:

  • Aspects of the Client/Customer’s business
  • Content and data provided by or through a Client/Customer Client/Customer’s computer and communications systems needed to access the Services
  • Results obtained from using RiotLabs Services
  • Compliance with all applicable laws and governmental regulations regarding Client/Customer’s business or use of the Services
  • Use of the RiotLabs services by Client/Customer’s end users
  • Compliance with this Acceptable Use Policy by the Client/Customer and Client/Customer’s end users

Activities conducted on the Internet are subject to many of the same laws and regulations applicable to the offline environment. Client/Customers must exercise a high degree of judgment and responsibility with respect to their use of the Services, including the responsibility to comply with this Acceptable Use Policy.

Client/Customers will violate this Policy when they or their affiliates engage in any of the following activities:

Network Impact/Outage/Abuse

Using the RiotLabs network in any way that adversely affects other RiotLabs Client/Customers are strictly prohibited, whether intentional or otherwise.

This includes but is not limited to:

  • Gaining or attempting to gain unauthorized access to servers or services.
  • Such attempts include but are not limited to: “Internet phishing scams” (tricking other people into releasing their passwords or other confidential information or data), password robbery, security hole scanning, port scanning, probing, monitoring or testing for system or network vulnerabilities. Introducing viruses, Trojan horses, trap doors, back doors, Easter eggs, worms, time bombs, packet bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
  • Intentionally omitting, deleting, forging or misrepresenting transmission information, including headers, return addressing information and IP addresses.
  • Using IP addresses which were not assigned to them by RiotLabs.
  • Running Internet Relay Chat (IRC) servers, bots or clients.

Illegal Content Accounts may be terminated that include content or where links are provided to content that:

  • Is unlawful.
  • Is considered offensive by the web community in general.
  • Promotes injury or physical harm against any group or individual.
  • Promotes or teaches illegal activities.
  • Exploits or depicts children in a negative or sexual way.
  • Infringes on copyright, patents, trademarks, trade secrets, or other intellectual property including but not limited to; pirated computer programs, cracker utilities, warez and software serial numbers or registration codes.
  • Violates any law, statute, ordinance or regulation governing the Customer’s business or activities, including without limitation the laws and regulations governing export control, unfair competition, false advertising, consumer protection, issuance or sale of securities, trade in firearms, privacy, data transfer and telecommunications.

SPAM or Unsolicited Commercial Email

RiotLabs has a zero tolerance policy for the sending of SPAM or Unsolicited Commercial Email (UCE) over our network. RiotLabs Client/Customers cannot send SPAM or UCE and cannot host sites or information advertised in SPAM or UCE. Client/Customers are also responsible for the actions of their clients and must take all reasonable precautions to secure their servers and sites against SPAM exploits (e.g. open email relays and insecure CGI scripts). Violating our UCE or SPAM policy will result in penalties. Upon detection or notification of a violation of our UCE policy, RiotLabs will initiate an immediate investigation. During this time, outgoing mail may be suspended from the offending ip address to prevent further violations. If a client is found to be in violation of our UCE policy, RiotLabs will impose penalties and/or, at its discretion, restrict or terminate the offending account and the Client/Customers’ access to our network. Repeated or serious violations may result in the immediate termination of the account.


RiotLabs reserves the right to apply a minimum USD $500 per complaint investigation/resolution charge.

RiotLabs Administrative Login and Management Software

To facilitate data center/network/server management, inventory and related activities, RiotLabs dedicated and shared servers include a RiotLabs administrative account and password and/or a RiotLabs daemon. All reasonable precautions are made by RiotLabs to maintain the security of these tools and the privacy of client data. Client/Customers cannot tamper, hinder, delete, or in any way change the functioning of these tools. To do so intentionally or otherwise is a violation of this agreement and is grounds for the immediate suspension and/or termination of a Client/Customers’ account.

Account Cancellation

This Acceptable Use Policy (AUP) is not exhaustive. RiotLabs has the right to refuse service to anyone at any time WITHOUT WARNING OR PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to a violation of the Acceptable Use Policy as outlined above. Release of Liability In the event that Client/Customers wish to take possession of their website code, host it on 3rd party servers, or allow full administrative access to non-RiotLabs personnel, we will require a signed Acceptance of Work Product and Release of Liability agreement prior to any release of files.

Additional Fees

RiotLabs reserves the right to charge investigation/resolution/cleanup fees related to any AUP violation activity. Standard RiotLabs investigation/resolution/cleanup fee is a minimum of $500 and may increase depending on circumstances/intent. Additional hourly fees, charged at RiotLabs standard rates, may also apply.

RiotLabs reserves the right to make changes to this Acceptable Use Policy at any time without notice, and those changes will be effective immediately upon posting to RiotLabs’ website at:

RiotLabs Clients/Customers agree to and are responsible for regularly reviewing this Policy. Continued use of RiotLabs services following any changes shall constitute acceptance of those changes by Client/Customer.

This policy recognizes the fundamental fact that no one owns or controls the Internet. RiotLabs cannot monitor or control all activities of our Clients/Customers and their clients. We do not intend to actively screen, review, censor, edit or take responsibility for the activities or content of our Clients/Customers.